Member Services Updates

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MemberAdvocate
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BlackPlanet Update: Saturday December 31

Posted

Hello Blackplanet, 

Last day of 2011, hope it was a great year for you! We hear your concens about the spam and porn sites you've seen during your Blackplanet experience. We are working hard to eliminate those worms as much as possible.


Thanks for being patient while we work hard to make the site better for you.

Have a great New Year and don't forget to check out the new Blackplanet Mobile on your cell phone web browser m.blackplanet.com

And BlackPlanet Radio

 

See you in 2012!

-Member Advocate Team!

BlackPlanet Update: Friday December 30

Posted

Hey BP,

The year is almost over and like you, we'd like to close it out with a bang! We're making great progress with our site maintenience moving your data over to a new storage device. Also with our new products, BlackPlanet Mobile and BlackPlanet Radio

What are you guys thinking of the new sites so far?

Check out BP Mobile at m.blackplanet.com on your mobile web browser.

Start listening and making your own playlist at BlackplanetRadio.com

Be safe and have a great and Happy New Year!

-Member Advocate Team

Site Outage Update: Wednesday December 28th

Posted

Hey BP,

As we're pacing well with the continued site maintenance, dont forget to check out Blackplanet Mobile and BlackPlanet Radio and let us know what you think!

We've been talking about bringing you a new and improved Blackplanet Mobile. BP Mobile can be accessed on your cell phone's bowser at m.blackplanet.com

Please use and enjoy and let us know what you think!

Another product is BlackPlanet Radio. A new music service that allows YOU to be the DJ! Check out this BP Radio playlist made just for your

New Year's Eve Celebration!

Get started making your own playlists now!

 

Let us know what you think of the new products in the Blackplanet family!

Enjoy the rest of your holidays!

 

Site Outage Update: Tuesday December 27th

Posted

Hello BP!

Hope your holidays are going well! We're still busy working overtime in maintaining the outages during our maitnence on the site's storage device.

Aside from Blackplanet.com we've been working hard on some new products for our members and would like you be the first to try them out.

We've been talking about bringing you a new and improved Blackplanet Mobile. BP Mobile can be accessed on your cell phone's bowser at m.blackplanet.com

Please use and enjoy and let us know what you think!

Another product is BlackPlanet Radio. A new music service that allows YOU to be the DJ! Check out this BP Radio playlist made just for your New Year's Eve Celebration!

Get started making your own playlists now!

 

Let us know what you think of the new products in the Blackplanet family!

Enjoy the rest of your holidays!

 

BlackPlanet Thanks You

Posted

 With the holidays upon us, I and all of our member advocacy team here at BlackPlanet wants to send each and every one of you a particular, special thanks.

 
We thank you for your patience. 
 
Our members are long-standing, loyal members to whom BlackPlanet is very important and a part of their daily lives.  We understand how difficult it can be, when BlackPlanet has issues like spam or when the site does not perform or even load at all. For your patience, we thank you.   
 
We thank you for your understanding. 
 
Even patience can have its limits and we also are very aware of that. For that reason, as parts of our 11-year-old BlackPlanet application have begun to fail, we have taken the outages that result with great seriousness. To provide each and every one of you the visibility you deserve, we want you to know that our entire tech staff and a team of experts we have called in have spent the past three weeks working day and night, weekdays and weekends, to move a truly humongous amount of data from a failing storage device (massive hard drive system) to a new (and expensive) one that will perform and not fail like the old one. For your understanding of this predicament, and your patience through the process, we thank you.
 
We thank you for your loyalty.   
 
We have been planning a very special gift to you all year long for your continued loyalty, and now, it's here. Almost every single one of you has wanted and voiced your desire for a smartphone-friendly BlackPlanet application. We've spent this year building one, and it's here.
 
BLACKPLANET MOBILE We hope you love it -- and we hope you share your feedback so we can make it even better for you. Visit it now on your smartphone browser here: m.blackplanet.com.
 
We thank you for your creativity and passion.   
 
The years of BlackPlanet community contribution show us your strong spirit to be early adopters and try new, cool things and share them together.  To fuel that creative passion we've now delivered a new music, entertainment & expression product: BLACKPLANET RADIO.
 
* Only on BlackPlanet Radio can you be the DJ and show your very own music spin to a world of listeners you can follow, connect to, and share with.
* Only on BlackPlanet Radio can your very own radio stations & playlists sit next to the ones from world famous DJs and celebrities, and help you build your own music reputation to become one of the leaders.
* Only BlackPlanet Radio offers you total and unlimited mobile listening, for FREE on iPhone & Android.  Pandora and Spotify will set listening limits or charge you for this kind of mobile access. BlackPlanet Radio is free and unlimited -- and it's all yours.  
 
So be the DJ, and show us your spin, today!  at www.blackplanetradio.com
 
We thank you for the future to come.
 
We thank you for our future together, and it's going to be a bright one. To that end we are delivering a new social product that will sit next to (not replace) the current BlackPlanet. The new social sharing product will be called BlackPlanet Next and we hope to make it public to everyone in February. But to thank you today, we want to open up private invites to those who are interested in early access. We think you'll be very interested in it and we look forward to your feedback.  
 
Sign up for a private beta invite and get exclusive access to BlackPlanet Next, today at invite.blackplanet.com 
 
Thank you BlackPlanet members -- each and every one. 
 
Have a Happy Holiday, BP fam!
 
Yours,
Gordon, on behalf of the entire BlackPlanet and Interactive One team.

Site Maintenance Update: Thursday December 22

Posted

Hey BP,

Today was much better with the outages so thanks again for hanging in there with us! As we gear up for the Christmas weekend we're still working full speed on safely moving all of your data to a new storage device. Keep checking back in for daily updates so you know what can be expected during this process.

 

More ways to hang out with BlackPlanet

Welcome to BlackPlanet Radio,
The new music service where you are the DJ!
www.BlackPlanetRadio.com

Finally! BlackPlanet Mobile!
http://pi.bpcdn.us/blackplanet -radio/index.html

BlackPlanet on Facebook
https://www.facebook.com/Black PlanetOfficial

@BlackPlanet on Twitter
http://twitter.com/#!/blackpla net

 

 

Site Maintenance Update: Wednesday December 21

Posted

Hey BP,

Once again, thanks for another great day of patience while we keep the maintenance up on the site. In the past 9 days, we've been able to reduce the major outages you were experiencing before. Throughout our continued maintenance on the site, you should continue to see improvements in uptime and performace.

If you have any further questions or member issues please e-mail memberadvocate@interactiveone. com

 

More ways to hang out with BlackPlanet

Welcome to BlackPlanet Radio,
The new music service where you are the DJ!
www.BlackPlanetRadio.com

Finally! BlackPlanet Mobile!
http://pi.bpcdn.us/blackplanet -radio/index.html

BlackPlanet on Facebook
https://www.facebook.com/Black PlanetOfficial

@BlackPlanet on Twitter
http://twitter.com/#!/blackpla net

 

 

Site Outage Update: Tuesday December 20, 2011

Posted

Hey BP,

You guys have been amazing with the site outages we've been experiencing lately. Remember a few posts back when we described the process of transferring over 20 terabytes (10 Years of BlackPlanet) data over to a new storage device? We've successfully transfered the last few months of data. 

We will continue to work hard to finish this project and causing as little disruption to your experience as possible. 

As always, if you have any member issues you'd like addressed please e-mail memberadvocate@interactiveone. com

More ways to hang out with BlackPlanet

Welcome to BlackPlanet Radio,
The new music service where you are the DJ!
www.BlackPlanetRadio.com

Finally! BlackPlanet Mobile!
http://pi.bpcdn.us/blackplanet -radio/index.html

BlackPlanet on Facebook
https://www.facebook.com/Black PlanetOfficial

@BlackPlanet on Twitter
http://twitter.com/#!/blackpla net

 

Site Outage Update: Sunday December 18th

Posted

You may still be experience rolling outages in certain areas but we
are working hard to keep them to a minimum. Thanks for your patience
and we will have the issues sorted out soon.

Maintenance issues in the BlackPlanet universe also include
BlackPlanet.com, Migente.com and our Content Verticals,
HelloBeautiful.com, TheUrbanDaily.com, Elev8.com, NewsOne.com so
please be patient with our progress.

Thank You For Your Patience

Posted

Thank you for all of your patience and e-mails this week as we made some productive changes to the site. You may still experience rolling outages in certain areas but we are working hard to keep them to a minimum. 

We are also aware that the mainenience isn't only affecting BlackPlanet.com, but also Migente.com and our Content Verticals, HelloBeautiful.com, TheUrbanDaily.com, Elev8.com, NewsOne.com so please be patient with our progress. 

Other ways you can hang out with BlackPlanet:

Welcome to BlackPlanet Radio,
The new music service where you are the DJ!

Finally! BlackPlanet Mobile!

BlackPlanet on Facebook

@BlackPlanet on Twitter

 

Thanks, 

Member Advocate Team

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